FAQ

What are the modes of shopping and payment you use?

We accept Visa, Mastercard, Bank transfer and Paypal payments for online orders.  COD (cash on delivery) is available in India only.

 

What are your shipping charges?

We ship with reliable courier partners. The shipping is free within India. For other destinations, the prices vary according to the shipping destination, the charges will be added to your order on checkout. 

Duties and taxes for international orders:

Regular duties & taxes for international orders are included in your order. In case your country decides to levy any custom duty, over and above, our courier partner will inform you and you will have to pay the extra amount. 

 

How soon will my order reach me?

If a product is available online it is ready to ship with us. We just need 4-7 business days to make it reach you. International orders could have a longer delivery time. We're not responsible for delays due to customs.

  

What if I like a piece that is out of stock now?

We are all about individuality and exclusivity; we create limited number of pieces in one style and don't repeat the same design in the same fabric again, so we suggest that if you like something, decide fast, once its gone there’s no way of getting the same piece again.

 

Do you customize clothes?

We give you a range in standard sizes, from XS to XL, exact measurements are mentioned with each garment to help you make an informed choice. Beyond this if you feel you need a basic length alteration, you could write to us after you’ve placed your order and we will make that alteration at no extra charge.

Other alterations are not possible. We do not take custom tailoring orders.

 

What is your return & exchange policy?

The exchange and return facility is available to all our customers worldwide. Please check our Exchange & Returns section for complete details. 

 

Where can I see customer reviews for EKUM?

You can check our Facebook (@ekum.exclusive) page for reviews. 

Sales and Discounts

We put our heart and soul into designing clothes that can be special additions to your wardrobe, crafted in the best of fabrics and hand-beading. We value your presence and time on our store so you will always have complete transparency from us in pricing and all transactions with us.  

1. All shoppers on our web store get a welcome offer of 10% off on their first purchase. Discount code to be used at checkout: BEUNIQUE10 

3. Each time you shop for INR 5000 or more, you get 15% off. Discount code to be used at checkout: LOVEEKUM15 (not applicable on already discounted products).  

2. Ekum carries End of Season Sales only, our products are not discounted otherwise. The summer sale will be announced in November each year and Winter Sale in April. 

 

How to use a store credit voucher?

If you have a store credit voucher in exchange of a product, you can enter the same at the checkout page in the discount box. Usually these vouchers are valid for a duration of 15 days and can be used against an order of same or higher value.

 

How to send a gift voucher?

If you want to send an Ekum gift voucher to your loved ones, write to us to request for one or purchase an item and let us know the address that you would want it to be shipped to. We’ll even add in a small note from you if you provide us with one.

 

How often do you come up with a new collection?

We launch a new collection every 3 months or so.

 

Do you retail through physical stores?

Our studio in Gurgaon is extended into a shopping unit. We are open from Monday to Sunday between 10 am to 5pm. You need to book an appointment for shopping from the studio. From time to time we also team up with retail stores across the country and also participate in pop up shows, this information will be updated in our Affiliates section. 

The Ekum Studio
J-36, 2nd Floor, Emerald Hills
Golf Course Extension Road,
Gurgaon, Haryana – 122002

You will also find us on google maps.

To fix an appointment please write to us at contact@ekum.biz or message us on facebook/ instagram (@ekum.exclusive).

We actively participate in exhibitions across India, to shop with us in your city please follow our updates on facebook or instagram.

 

For any unanswered questions,

Please feel free to write to us at contact@ekum.biz